Refund policy

Last updated: November 10, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return at any time after your item is delivered.

You are responsible for arranging return shipping.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return request by logging into your account.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at rustnrosecountryco@outlook.com or use the contact details in our contact information policy.